Air Export Agent

Scope of Position: Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors’ culture.

Key Responsibilities:

• Ensure smooth and timely shipment process flow • Ensure accurate and timely data entry into our operational system based on defined metrics • Track and trace shipments • Provide proactive and clear communication to internal and external customers • Ensure accurate and timely client billing, including dispute resolution • Understand customer expectation to ensure all the elements of the SOP and KPI’s are met • Ensure compliance to company policies and external regulations • Complete cross training in order to support team coverage • Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

• Continually identify areas to improve efficiency • Embrace and adopt technology to optimize their ability to complete their work • Achieve standard of 52 hours training per year, including all mandatory trainings • Drive and develop customer relationship in order to exceed their expectations • Have a sense of urgency, be willing to help by offering solutions

SHFIT: Monday to Friday 3am to 12noon.

• Fully proficient with various software applications (i.e. MS Office, Lotus Notes) • Typing - 30 wpm and 10-key by touch • Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement • DG Certification Required • Easily adapt to change and function efficiently in a high stress environment • Compliance certifications required to perform required duties obtained and maintained • An intimate understanding of Export Compliance • General Airline/Logistics Knowledge

Technical Skills

• Strong understanding of software development principles. • Experience with automation platforms such as Power Automate. • Experience with Microsoft Copilot and M365 technologies. • Familiarity with data structures, APIs, integrations, and system architecture. • Basic understanding of AI, machine learning, LLMs, and prompt engineering. • Ability to troubleshoot technical issues independently.

Business Skills

• Strong analytical and problem-solving abilities. • Ability to understand complex operational processes. • Experience translating business requirements into technical solutions. • Excellent communication and stakeholder management skills.