Patient Care Coordinator
About this role
BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Batesville, IN
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a Patient Care Coordinator?
• A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. • Our Patient Care Coordinators have excellent customer service skills. • Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.
A day in the life of a Patient Care Coordinator:
• Greets everyone who enters the clinic in a friendly and welcoming manner. • Schedules new referrals received by fax or by telephone from patients, physician offices. • Verifies insurance coverage for patients. • Collects patient payments. • Maintains an orderly and organized front office workspace. • Other duties as assigned.
Fulltime positions include:
• Annual paid Charity Day to give back to a cause meaningful to you • Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance • 3-week Paid Time Off plus paid holidays • 401K + company match
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
Responsibilities:
• Core responsibilities • Collect all money due at the time of service • Convert referrals into evaluations • Schedule patient visits • Customer Service • Create an inviting clinic atmosphere. • Make all welcome calls • Monitor and influence arrival rate through creation of a great customer experience • Practice Management • Manage schedule efficiently • Manage document routing • Manage personal overtime • Manage non-clinical documentation • Manage deposits • Manage caseload, D/C candidate, progress note, and insurance reporting • Monitor clinic inventory • Training • o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. • Complete quarterly compliance training.