Campground Operations Coach

The Opportunity

The Campground Operations Coach is a high-impact role that supports and develops General Managers across Team Outsider’s portfolio. This role exists to ensure each property consistently delivers exceptional guest experiences, builds strong on-site teams, and achieves strong financial performance.

You’ll serve as a trusted Home Office partner to General Managers — providing subject-matter

expertise, operational coaching, and consistent accountability — while helping translate company

strategy into daily execution on the ground.

Mission of the Role

Strengthen operational execution, leadership capability, and performance consistency across

Team Outsider properties by coaching General Managers and reinforcing the systems and

standards that enable the business to scale with excellence.

Key Outcomes

Exact performance targets will be shared during the offer stage because we believe in clear

expectations from day one.

1. Strong Property Performance Across the Portfolio

Drive improvement in Google Reviews, Team Member NPS, and financial performance by strengthening operational consistency and leadership execution.

2. Clear Property-Level Vision & Strategy

Ensure each property maintains a clear vision & strategy with defined priorities and measurable performance indicators.

Support General Managers in translating strategy into daily execution and team alignment.

3. High Performance of General Managers

Develop General Managers into strong operators and leaders through coaching, feedback, and capability building. Ensure the right people are in the right roles, with clear expectations and accountability.

4. Elevated Guest Experience

Strengthen consistency of hospitality standards, guest-facing processes, and service delivery across properties.

5. Strong Compliance & Operational Discipline