Patient Services Coordinator

Patient Services Coordinator

Location - Estero, FL 33928

Grow Your Career. Make a Difference. Thrive in Outpatient Care.

As a Patient Services Coordinator at CORA Physical Therapy , you'll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You'll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you'll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

Why Choose CORA

• Outpatient Setting - Make real connections and see your impact. • Competitive Pay - Your skills and dedication are recognized. • Time Off - Generous paid time off that grows with tenure and paid holidays • Full Benefits Package - Medical, dental, vision, disability & life insurance. • 401(k) Program - Invest in your future. • Tuition Reimbursement - Continue your education without the burden. • Professional Development - Internal career growth opportunities, leadership training, and mentorship. • Technology that Works for You - EMR automations and AI-powered tools to save time.

*Benefits vary based on employment type.

What You'll Do

As a Patient Services Coordinator at CORA, you'll:

• Greet patients warmly and build rapport through in-person and phone interactions. • Screen and answer incoming calls promptly; take messages, and relay information as needed. • Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance. • Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients. • Scan insurance cards, ID cards, and relevant paperwork into patient files. • Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager. • Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

What You'll Need

• High school diploma or GED • Recent customer service experience required • Proficient in Microsoft Word and Excel • Strong communication, organization, and time management skills • Reliable, honest, and adaptable in fast-paced team environments • Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.

Who We Are

CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration-and a commitment to Treat Everyone Right.

Apply today to become a Patient Services Coordinator with a team that sees the best in you.

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.