Senior Fraud Monitoring Specialist (Fixed Term)

Join our team as a Senior Fraud Monitoring Specialist!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally.

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion.

*This is a temporary position during maternity leave.

What You Will Do:

• Independently investigate different complexity alerts and cases involving suspected payment and card fraud, using Luminor’s anti-financial crime systems • Analyzing customers' information and transactions using Luminor's systems, public databases and records • Make risk-based decisions and determine appropriate actions in accordance with internal procedures and established escalation requirements • Maintaining contact with structural units responsible for communication with customers to obtain information about customer's activity • Identification of suspicious and unusual activity related with fraud, preparation of a summary of investigation and overview of customer’s activity and escalation to respective units if needed • Contribute to procedure development, quality improvement initiatives and knowledge sharing within the team by sharing expertise and providing guidance on complex payment fraud cases • Training and mentoring more junior colleagues or newcomers • Contribute to team and company performance through effective collaboration, ownership and commitment

What We Expect:

• University degree in law, economics, business management or any related field • Solid practical experience in payment fraud prevention, detection or investigation within a bank, financial institution or other regulated financial services environment • Strong knowledge of payment and card fraud typologies, investigation methods and fraud risk indicators • Demonstrated ability to independently assess complex cases, make risk-based decisions and provide clear justification for investigation outcomes • Experience in handling escalated cases, supporting colleagues or contributing to process, control or quality improvements • Strong analytical skills, attention to detail and the ability to identify patterns across multiple transactions, customers or cases • Ability to remain up to date with emerging fraud trends, regulatory developments and industry practices relevant to the assigned area • High level of responsibility, initiative and commitment to quality and operational excellence • Native Lithuanian and fluent English is required in spoken and written communication.