Shift Leader

A t Jersey Mike's, we're more than just a sub shop—we're a team built on great food, great people, and a commitment to our communities.

Since 1956, Jersey Mike's has been serving authentic, fresh sliced subs while creating a culture centered around teamwork, personal growth, and giving back. We believe great leaders set the tone for exceptional customer experiences, and our Shift Leaders play a vital role in helping our restaurants succeed.

If you're a motivated leader who enjoys coaching others, leading by example, and creating an outstanding experience for both customers and team members, we'd love to meet you.

What You'll Do

As a Shift Leader, you'll help lead day-to-day restaurant operations while creating an environment where both customers and team members thrive. Responsibilities include:

• Leading the team during assigned shifts by setting the example through positive leadership and exceptional customer service • Delivering an outstanding guest experience while ensuring every customer receives a "Sub Above" experience • Preparing fresh, high-quality subs and ensuring food is made according to Jersey Mike's standards • Coaching, supporting, and motivating Crew Members throughout each shift • Assisting with training and onboarding new team members • Maintaining a clean, organized, and food-safe restaurant environment • Monitoring food quality, cleanliness, and operational standards • Managing shift execution, including opening and closing responsibilities • Assisting with inventory, product rotation, and minimizing food waste • Handling customer questions and resolving concerns professionally • Supporting the General Manager and Assistant Manager with daily restaurant operations

What We're Looking For

We're looking for someone who:

• Has previous restaurant, food service, or customer service experience • Has leadership experience or is ready to take the next step into a leadership role • Leads by example with a positive attitude and strong work ethic • Enjoys coaching and developing others • Thrives in a fast-paced environment • Communicates effectively with customers and teammates • Takes ownership, demonstrates accountability, and solves problems with confidence • Is dependable, organized, and committed to delivering excellent results

Previous shift leadership experience is preferred but not required. We value individuals with strong leadership potential who are eager to learn and grow.

Requirements