Sales Development Representative (Inside Sales)

Sales Development Representative (Inside Sales)

Location: Position to be based in Amherst, NY The rate for this position starts at $23.00/hour, depending on experience, qualifications and location. Final compensation will be determined during the interview process.

Ivoclar is seeking a dynamic Sales Development Coordinator to join our team, who is a proactive communicator with a passion for driving business growth. In this pivotal role, you'll be the engine behind our lead generation efforts; qualifying prospects, nurturing relationships, and supporting existing customers to ensure satisfaction and loyalty.

This is more than just a sales support role, it's a chance to make a measurable impact on revenue and customer retention while working with cutting-edge tools and a collaborative team.

Please Note: The internal title for this position is Sales Development Coordinator

Key Responsibilities

• Lead Qualification & Conversion : Identify and qualify Marketing and Academy leads within your territory. Convert leads into opportunities, and pass them to our Field Sales team. • CRM & Communication Tools: Maintain accurate records of customer interactions, and make calls and texts with customers, dental practices, and internal sales teams. • Customer Support: Follow up with customers to secure reorders. Collaborate with Sales Representatives and use Business Intelligence tools to identify targets. • Prospecting: Proactively reach out to dental practices to uncover new business opportunities and expand our customer base.

Your Qualifications:

• 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment) • Bachelor's degree in business, Marketing, Communications, or related field (preferred but not mandatory). • Excellent written and verbal communication skills. • Highly organized with strong attention to detail. • Proficiency in Microsoft Excel, PowerPoint, and Google Workspace. • Collaborative mindset and a service-oriented attitude.

Bonus Skills:

• Experience with order entry/ERP systems (e.g., SAP, NetSuite). • Familiarity with technical products or solutions-based selling. • Prior experience in lead qualification or sales development.

Let's achieve our goal together.

If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.