Store Manager - Cherry Creek
About this role
Position: Store Manager
----------------------------------------
Interview Plan
----------------------------------------
Ever wondered what it’s like behind the bubbles? #lushcareers
Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.
We Offer:
• A fun and funky store atmosphere where individualism is encouraged • A 50% discount off all our products to keep you smelling and feeling fresh • An unconventional retail structure to support your entrepreneurial spirit • The opportunity for growth as Lush loves to promote from within
----------------------------------------
Store Manager
As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they're a way of life.
As the Store Manager, you're responsible for:
• Recruiting your team • Training and developing your management team • Training and developing your team on brand, product, and service
You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. But you know that there's more to it than just the numbers – it's also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. And as you lead your team to greatness, you'll be constantly assessing your own performance and seeking feedback, resources, and opportunities to grow and develop.
----------------------------------------
Responsibilities:
Sales & Customer Experience:
• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day. • Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives. • Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need. • Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals.