Customer Service Representative
About this role
Your Opportunity
Customer Service Representative
TitleMax
Tuscaloosa, AL
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
What We Offer
Compensation
The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
• Paid on-the-job training and a comprehensive new hire program. • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. • Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion. • Performance-based career advancement. • Educational Reimbursement Program. • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. • Company-Sponsored Life and AD&D Insurance. • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. • Paid time off that grows with you, starting with 12 days in your first year.