Guest Service Representative II FT w/ Benefits

Join us as a Guest Services Representative II at The Navy Inn, Lemoore, CA with the Navy Exchange Service Command.

Start your career in support of the U.S. Navy and our fleet at large!

Are you looking to expand on your expertise, or just start something new and provide critical mission support by way of supporting the NHG lodging guests with the U.S. Military across the Globe? If so, this highly critical role may be just what you are searching for.

SO, Why The Navy Inn?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

Here at the NAVY INN, in Lemoore, CA , no two days will look the same.

· We are a dedicated and driven team supporting a high-volume military lodging location, who value providing excellent service to our Military Community, every single day.

· You can expect an unforgettable, yet dynamic work environment.

This is where YOU fit in: the Lemoore NHG is in need of Guest Service Representatives to answer the call; a natural team player who will know when to utilize discretion relative to confidentiality, operational security, and other job duties that will ensure critical operational success on a day-to-day basis. You will serve as the first contact for the guests at The Navy Inn, You will handle all stages of the guests’ stay, making an impact across our Navy Lodging Locations. Your support is critical to initiatives across Military Bases that advance how our companies serve the best customer – our Military patrons and their families. No Military Affiliation Necessary to apply!

So, what does a typical day look like? What does it take to succeed?

· Welcome guests and answer any questions concerning the lodging facility, amenities and provide information about local attractions.

· Assist with requests from guests in person or over the phone. This can include but not limited to, making reservations, confirming or cancelling room reservations, check-in/check-out process, guest room assignments and processing payments.

· Operate a multi-line telephone system, records and deliver messages as required.

· Responsible for inventory of all keys and other supplies maintained at the front desk. Responsible for assigned master key. Properly log in and out using key log for record.