Personal Assistant (LATAM)
Skills
About this role
We are seeking a highly dependable and proactive Personal Assistant to provide real-time support to a business owner. This role involves joining live calls to take dictation, assisting with communications while traveling, and helping to keep daily tasks and priorities organized.
The ideal candidate is detail-oriented, responsive, and comfortable working in a fast-paced environment.
Schedule: Monday–Friday, 11:00 AM–8:00 PM; Saturday, 10:00 AM–2:00 PM (US Pacific Time)
Duties and Responsibilities
• Join live calls to take dictation and detailed notes (pricing, action items/next steps, or dates) • Read emails, text messages, and other correspondence aloud during travel times, take dictation, and send replies out to customers/the office. • Keep the owner organized by tracking to-dos and important follow-ups. • Update and maintain spreadsheets, logs, and other admin files. • Provide light admin support as needed (e.g., scheduling, reminders) • Help to organize ideas regarding business growth that come up and the next steps needed to make it happen. Offering assistance where possible. • Build relationships with pool service subcontractors and stay connected with them for potential customer referrals. • Maintain regular contact, following up every month or two to keep relationships active. Track all outreach on a shared spreadsheet • A rough script will be provided, but comfort with improvisation is important • Confident, proactive, and comfortable taking initiative • Strong ability to follow directions and execute tasks accurately • Positive, professional attitude • Fluent in English and Spanish, both written and spoken • Fast and accurate typing skills • Strong multitasking and organizational skills, with the ability to manage multiple priorities without letting tasks fall through the cracks • Experience with English dictation, transcription, note-taking, or similar tasks • Proficiency with Google Workspace (Gmail, Google Docs, Google Sheets, Google Calendar, etc.) • Comfortable with occasional referral-focused calls; this will make up approximately 10% of the role. No sales quotas or call volume targets. Customer service experience is a plus. • Available to work on Saturdays • Must be based in Mexico
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth * Applicable for full-time permanent roles