Casual Front of House Staff

This role is for a Casual Front Office Associate based at Delta Hotels by Marriott Worsley Park Hotel and Country Club M28 2QT.

• Provide a warm, professional welcome and deliver a high standard of guest service throughout check-in, stay and check-out. • Respond to guest enquiries, anticipate service needs and assist guests with any requests or concerns. • Prepare and update letters, documents, spreadsheets, reports and other administrative records. • Maintain systems, ensuring records are accurate and up to date. • Handle incoming and outgoing post, including distributing correspondence to the appropriate departments. • Answer telephone calls professionally and communicate clearly with guests, colleagues and other departments. • Build positive working relationships and support the wider team in achieving common goals. • Maintain confidentiality of guest, employee and company information and protect company assets. • Follow all company policies, procedures and professional appearance standards. • Assist guests with disabilities and ensure individual guest needs are appropriately supported. • Operate standard office equipment and complete general administrative duties as required. • Carry out any other reasonable duties as requested by Supervisors.