Store lead

Reports to Store Manager:

As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

To be successful in this role the role you will: - Inspire store team to achieve their best performance - Execute to maximize growth and potential - Create an engaged and inclusive store environment - Elevate the customer experience through operational excellence - Exceed customer expectations in all interactions

Leadership: • Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. • Models company values and leads by example as an active coach. • Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business. • Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance: • Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. • Understands how to leverage store reports to understand decisions made to drive the store business. • Participates in driving business outreach opportunities and communicates leads to Store Manager. • Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence: • Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. • Assists management team with training store staff on all internal operational functions as assigned. • Stays informed on corporate communication, directives, initiatives, policies and procedures. • Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace: • Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. • Supports a culture of learning and development, ensuring training tools are leveraged. • Serves as a role model to all store team members and provide enthusiastic motivational leadership. • Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.