Manager of the Department of Student Services (Training and Methodological Development of SENU Curators)

1. Learning Needs and Training Architecture:

1. Together with system management, develops and updates the curator competency model and requirements for levels of preparation. 2. Assesses learning needs based on feedback, aggregated Case Log data, quality monitoring, and system changes. 3. Develops an annual training plan for curators, covering onboarding, mandatory modules, periodic knowledge refreshers, and advanced topics. 4. Defines learning outcomes for curators, assessment criteria, and program-completion requirements.

2. Development of Learning and Methodological Materials and Programs:

1. Develops training programs for curators, modules, scenarios, cases, guides, instructions, checklists, presentations, and digital learning materials. 2. Together with management and subject-matter experts, ensures accuracy, currency, and alignment of content with internal documents. 3. Adapts materials for different curator categories, levels of preparation, and learning formats. 4. Ensures version control, a single repository, currency, and, where required, language accessibility of materials.

3. Training Delivery and Professional Development of curators:

1. Organizes and delivers training sessions, workshops, simulations, and anonymized discussions of practical situations within the scope of SENU Curatorship System. 2. Coordinates internal and external trainers and experts, schedules, logistics, and participant communications situations within the scope of SENU Curatorship System. 3. Maintains records of participation, program completion, and knowledge and skills assessment results. 4. Supports onboarding of new curators and development of experience-sharing platforms and professional communities.

4. Institutionalization of Experience and Process Standardization within the SENU Curatorship System:

1. Documents accumulated experience, successful solutions, and lessons learned and incorporates them into the methodological knowledge base. 2. Together with the management, contributes to the standardization of processes, operating procedures, algorithms, and templates and supports their implementation. 3. Reviews best practices of Kazakhstani and international universities and develops proposals for piloting, evaluating, and scaling them.

5. Evaluation of Curator Training Effectiveness and Reporting:

1. Evaluates training effectiveness through feedback, knowledge assessment, and indicators of changes in curator practice. 2. Prepares analytical and final training reports and recommendations for improving programs and materials.