Delivery Station Site Supervisor (Operations Supervisor)

About the Role

The Site Supervisor is the number two to the Operations Manager (Site Leader) and serves as the primary floor leader for daily sort and outbound operations. Reporting directly to the Operations Manager, you will be responsible for executing the Labor and Operations plan, leading a team of rotating hourly associates and leads, and ensuring Safety, Quality, and Cost standards are met on every shift. This is a hands-on leadership role that requires strong floor presence, operational discipline, and the ability to step in and run the site independently when needed.

Safety

• In collaboration with the Operations Manager, design and implement safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel. • Train and enforce company safety standards with hourly personnel. • Champion OSHA compliance and a safety-first culture across your team.

Outbound

• Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. • Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

Sortation

• Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. • Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

Team Management

• Train, lead, mentor, and develop a team of hourly leads and associates, including both full-time employees and contingent/platform workers. • In collaboration with the Operations Manager, select and onboard hourly associates and build the bench of qualified warehouse personnel ahead of volume increases. • Develop, implement, and manage warehouse work procedures, rosters, and staffing assignments to achieve company Safety, Quality, and Cost standards. • Train and certify leads and associates in role-specific tools, processes, and safety protocols.

Operational Problem Solving

• Investigate, troubleshoot, and resolve operational issues in real time during shifts. • Proactively communicate SLA risk, staffing gaps, or operational variances to the Operations Manager. Surface problems early. • Coordinate with other departments to resolve issues affecting sort execution and delivery timelines. • Use data to identify operational trends and flag process improvement opportunities to the Operations Manager.