Senior Manager, Strategy & Ops - Sales Compliance

ABOUT THE TEAM

The Sales Compliance team makes sure DoorDash and Deliveroo charge every merchant correctly and sell in a way that is compliant and built to scale. We own sales controls, revenue assurance, and order-to-cash (OTC) controls across the Merchant organization, from the signed contract, to how it is configured in our systems, to the charge a merchant sees. We are part of Sales Strategy & Operations, which builds the go-to-market strategies, processes, and systems that help our sales teams move faster and grow revenue across every business line.

ABOUT THE ROLE

We are looking for a Senior Manager to lead Sales Compliance for our new and emerging businesses, and to run it like a strategy and operations business, not a checklist. You will own the strategy, roadmap, and team behind DoorDash’s sales controls: key SOX revenue controls, contract-to-system-to-charge reconciliations, and the systems, data, and processes that make compliant selling the default. Your mandate is to protect revenue and audit outcomes while making it easier, not harder, for Sales to grow.

This role focuses on DoorDash’s new and emerging business lines, where products, pricing models, and contract structures are still evolving and many controls are being built for the first time. You will set the compliance foundation for these businesses as they launch and scale.

You will lead a distributed team of compliance managers and analysts, and partner with Sales leadership, Product, Engineering, Analytics, Accounting, Legal, and Internal and External Audit. You will report to the Director, Sales Compliance.

[Work model — hybrid]

YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL…

• Lead. Manage and grow a team of Managers, Associate Managers, and analysts across the US, Canada, and Mexico. Set the bar for analytical rigor, audit-ready work, and judgment, and develop the next layer of leaders. • Own. Be the DRI for sales controls and revenue assurance across new and emerging business lines, held to the standard of 100% of merchants charged correctly, 100% of the time. Own the effectiveness of key SOX revenue controls for these businesses and represent them to Accounting and Internal and External Audit. • Strategize. Build the multi-year roadmap for compliant selling. Prioritize by revenue exposure and risk, and bring new products, pricing models, and markets into scope as they launch. • Build. Move the program from manual review to automated, scalable controls: a trusted contract source of truth, automated reconciliations, anomaly detection, reliable data pipelines, and AI-powered workflows, in partnership with Product, Engineering, and Analytics. • Influence. Partner with business line leaders and Product at launch so controls are in place from day one. Design compliance into how Sales works, including pricing and commission changes, contract design, merchant onboarding, systems access, incentives, and training. Reinforce good selling behavior so controls speed teams up instead of slowing them down. • Analyze. Quantify revenue leakage and exposure, root-cause systemic issues, and turn findings into business cases with clear owners, timelines, and measurable outcomes. • Communicate. Bring control outcomes, risks, and recommendations to Sales, Finance, and Audit leadership, and hold a firm, data-backed position when growth and control are in tension.