Pharmacy Technician Refill Calls
About this role
Join our Shields team today!
Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.
Schedule: Onsite Monday - Friday, 9:30AM - 6:00PM CST. Opportunity to transition to a hybrid schedule after 12 weeks!
*Active Texas Pharmacy Technician License and National Pharmacy Technician Certification Required*
What You’ll Do:
• Provide compassionate, knowledgeable assistance to patients, providers, and staff. • Make outbound refill calls and process requests promptly. • Answer and triage incoming pharmacy calls. • Clarify prescription orders with pharmacists or clinicians. • Coordinate medication refills and complete accurate data entry. • Assist with claim adjudication and troubleshoot rejected claims.
What You’ll Get:
• Medical, dental, and vision insurance starting day one • 401(k) with match, 4 weeks PTO, 10 paid holidays • Paid parental leave, short-term disability, and professional development • Access to employee resource groups and wellness programs • Quarterly bonus incentives!
What You Need:
• State-registered (Texas) Pharmacy Technician; CPhT required • 2+ years of experience as a pharmacy technician; High School Diploma or GED • Strong communication, organization, and tech skills • Empathy, integrity, and a team-first mindset
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.