Supervisor, Clinical Services - Remote

This remote role is open to applicants living in Oklahoma.

The Job/What You’ll Do:

The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practices.

Schedule: TBD

Responsibilities:

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. • Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services. • Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures. • Monitor and evaluate clinical and crisis key performance indicators. • Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement. • Provide coaching and oversight to team leads for effective management of call center operations. • Training of all new team leads, crisis agents, and peer support specialists. • Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies. • Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation, and outcomes, clinical initiatives, new projects, and building a successful team. • Rotating clinical on-call responsibilities • Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed. • Other tasks as assigned.

Knowledge, Skills, Abilities:

• Critical thinking skills and effective decision-making within the context of the organization’s culture. • Flexible interpersonal style to help coach others; Provides timely guidance and feedback. • Results in task accomplishment. • Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives. • Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently. • Maintains effectiveness when experiencing major changes in work tasks or environment. • Adjusts effectively to new processes. • Builds and maintains collaborative relationships that facilitate the accomplishment of goals. • Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.