Manager, Cortland Front Door Waste - Phoenix, AZ Tucson, AZ

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As a Manager, Cortland Front Door Waste, you'll lead and develop a team of Front Door Waste Technicians while overseeing front‑door waste operations across your assigned communities. You’ll own scheduling, service quality, compliance, and reporting to ensure every property maintains Cortland’s standards of cleanliness, safety, and resident experience.

Team Leadership & Development

• Interview, hire, and lead new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety. • Facilitate new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety. • Provide regular feedback, performance documentation, and support to reinforce expectations and accountability. • Promote a positive, collaborative team culture focused on safety, service, and operational excellence.

Operational Management

• Create and manage daily and weekly schedules for service teams to ensure timely coverage across all assigned communities. • Approve time sheets and verify that routes and communities are serviced as scheduled. • Manage a labor budget based on the number of assigned properties, making staffing adjustments as needed. • Oversee daily service logs, app‑based documentation, and company reports to ensure accuracy, completeness, and timely delivery to community teams and the Director of Cortland Front Door. • Lead new community launches, including distribution of containers and initial service setup.

Quality Control & Safety

• Inspect communities regularly to ensure resident compliance, service team compliance, and adherence to Cortland standards. • Enforce, promote, and train team members on all EPA, OSHA, and company safety policies. • Report all safety incidents thoroughly and promptly, following established protocols. • Maintain accurate community, associate, and operational records.

Customer & Stakeholder Communication