Supportive Services Specialist I

Under the general direction of the Director of Supportive Services and day-to-day supervision of the Supportive Services Manager; performs moderately complex office, administrative and services work. Duties include support of resident programs, a high volume of public contact, preparation and facilitation of public outreach programs, report preparation and record keeping.

• Organize and facilitate an after-school program for youth; social, recreational, and educational programs for children, adults and seniors; including employment skills, financial literacy, physical and mental wellness, nutrition, etc. • Establish and maintain proper communication with outside agencies and partner programs, including collecting and submitting participation reports and monthly documentation. • Create, maintain and post outreach materials; including monthly activity calendars, newsletters and flyers. • Perform resident outreach regarding activities and programs to increase and maintain participation in programs; seek suggestions and feedback of activities and events through resident surveys and discussions. • Ensure that service facilities are well organized and properly maintained; manage inventory of activity supplies. • Accurately document resident participation in activities and events. • Communicate with residents, field questions and concerns, provide proper information and guidance; provide immediate resource information for residents in need. • Help residents understand and follow tenancy rules to increase housing stability and minimize any impact on other residents, the property and neighborhood. • Assist and collaborate with services staff & management, including providing assistance to meet deadlines and/or goals. • Assist with case management support for special needs clients. • Report child, dependent adult and elder abuse and neglect according to state law. • Assist with building and maintaining an on-line presence for Supportive Services activities and offerings. • Frequent travel to assigned properties.

Education, Training and Experience : Graduation from High School or GED and two years of office experience, including one year working in a nonprofit or social service environment involving extensive public contact or customer service. Training or experience working with diverse cultures, children, families, seniors, people with developmental disabilities or chronic mental illness is preferred.

Knowledge of : Modern office practices, procedures and equipment; specifically, Microsoft Office Suite and Internet; work methods and techniques applicable to document preparation and record maintenance; proper telephone/voice mail system methods and procedures; working knowledge of current social and economic programs.

Ability to : Comprehend, apply and explain complex rules, regulations, policies, procedures and program requirements. Demonstrate a commitment to continuous learning; strong organizational skills; attention to detail; effective oral and written communication. Clearly document actions taken and client’s actions/reactions; proofread and recognize information which does not fit specified criteria; prepare reports; maintain accurate records; sort and file documents; use computer systems and programs. Perform duties independently; thrive in a high-pressure environment; adapt to changing priorities and deadlines. Demonstrate flexibility, patience and tolerance; deliver excellent customer service; maintain impartiality, objectivity and confidentiality. Establish and maintain professional working relationships with those contacted in the course of work; effectively interact with persons from all socioeconomic and cultural backgrounds.