Tier 1 Help Desk
About this role
We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.
Duties and Responsibilities
• Professional, energetic, hardworking, self-starter. • Demonstrates strong customer service skills with attention to detail and accuracy. • Ability to diagnose and troubleshoot technical issues. • Provide support to customers on print driver installations, connectivity issues, and configuring shared folders. • Track, route, and redirect MFP IT related issues to appropriate resource. • Maintain a high degree of integrity and discretion with routine customer service related issues.
Experience and Qualifications
• High School diploma required, technical school or 2 plus years of IT helpdesk experience • Strong customer service and troubleshooting skills. • Ability to communicate technical information, both verbal and written, to a wide range of end users. • Ability to work as a team with other technicians to accomplish tasks. • Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android). • Ability to diagnose and resolve basic technical issues • Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.
Dex Benefits
• After 90 days, accrue paid time off • After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life) • Paid holidays • After one-year anniversary, eligible for employee profit sharing plan