Parking Garage Assistant Manager

Position: Parking Garage Assistant Manager Hourly Pay: $24 Location: Manhattan, NY Shift: 6am - 2pm Schedule: Monday - Friday

The Assistant Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Assistant Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including: staff management, revenue control, safety, and client relations.

Key Responsibilities • Assist in the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards. • Provide support to Operations Manager in regard to hiring, onboarding, scheduling, and training new employees. • Act as a point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship. • Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion. • Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness. • Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required. • Fill in to provide coverage for front line positions, as needed. • Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests. • Immediately respond to reports of accidents, incidents or safety concerns. • Communicate professionally at all times with guests, client, and teammates. OTHER DUTIES: Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Knowledge and Expertise • At least 18 years of age • Excellent customer service and communication skills • Ability to verbally communicate with guests • Proficient in Microsoft Office Suite (Word, Excel, Outlook)