Supply Chain Customer Service Administrator

Supply Chain Customer Service Administrator

Location: Andover, SP10 3LF

At Elis, we know that delivering great service starts behind the scenes. We're looking for a highly organised and detail-focused Supply Chain Customer Service Administrator to join our team and play a key role in keeping our supply chain running smoothly.

In this role, you'll work closely with suppliers, laundries, and internal stakeholders to ensure orders are processed accurately and on time. From managing customer and supplier queries to maintaining product data and supporting invoice processing, you'll be at the heart of ensuring our operations continue to deliver exceptional service to our customers.

If you enjoy problem-solving, working with systems and data, and being part of a collaborative team, we'd love to hear from you.

As a Supply Chain Customer Service Administrator, you'll be responsible for:

• Processing and managing intercompany orders and supplier orders for direct delivery to our laundries. • Handling customer and supplier queries, ensuring issues are resolved efficiently and professionally. • Processing order amendments and maintaining accurate order information within our ERP system. • Investigating and resolving order and invoice discrepancies. • Setting up and maintaining product codes and supplier master data. • Supporting invoice approval and processing activities. • Managing pricing updates and ensuring system information aligns with supplier price lists. • Processing sample orders and supporting wider supply chain administration activities. • Monitoring departmental KPIs and helping drive continuous improvement. • Working collaboratively with colleagues across the business to support excellent service delivery.

We're looking for someone who has:

• Strong attention to detail and excellent organisational skills. • Good numerical skills with the ability to analyse information and identify root causes of issues. • Confident communication skills, both written and verbal. • Basic to intermediate Excel skills. • Experience working within an administrative, supply chain, procurement, customer service, or operations environment. • Experience using ERP systems (Microsoft Dynamics AX experience would be advantageous). • The ability to prioritise workload and manage multiple tasks effectively. • A proactive and team-focused approach to work. • A-Level education (or equivalent) is desirable.

At Elis, you'll be joining a business that values teamwork, continuous improvement, and professional development.