Service Desk Agent - Modbury
About this role
About US
At Datacom, we combine technology, expertise, and talented people to help organizations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
Whether we're supporting governments, enterprise organizations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.
About the Role
Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.
We’re looking for:
Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.
In our successful candidates we are looking for:
• Self-starters who are motivated to kick-start their careers in technology • Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers) • Customer-centric superstars — we pride ourselves on delivering our best work to our customers • Awesome problem-solvers who have fresh ideas and are willing to give anything a go.
Hours
The operational hours for the Service Desk are Monday to Sunday 6am to 10pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.
Culture and benefits
Join a team where you'll be supported to grow your career, prioritize your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally
We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.