Microsoft Platform Lead

J ob Purpose:

The Microsoft Platform Lead plays an important role in the bank, focusing on leading and promoting the productivity, development, and collaboration through the Microsoft platform, particularly Active Directory, Exchange, Domain Controllers, Microsoft Defender, Microsoft Information Protection, Microsoft Cloud App, Microsoft Endpoint Manager, SharePoint, and other related technologies. The role involves engaging with multiple internal teams and stakeholders, offering expert insights, and steering the comprehensive adoption, governance, and continuous improvement of Microsoft platform to support our strategic objectives effectively.

Principal Responsibilities, Accountabilities and Deliverables of Role: The Microsoft Platform Lead is responsible to design, implement and support various types of Microsoft system and services which enable collaboration, security, mobility, and analytics for the organization. Responsibilities also include system upgrades to the latest release and deployment of latest office automation technologies. Some additional core responsibilities include: • • Lead the design, implementation, and management of the platform, ensuring alignment with IT goals and industry best practices for the financial service sector. • Collaborate with senior stakeholders to gather requirements and define the strategic roadmap for the Microsoft platform enhancements. • Collaborate closely with Bank’s Cybersecurity team to align architecture, features and roadmap for the Microsoft platform and applications, ensuring that security best practices are integrated into the design, configuration, and implementation process to mitigate threats and safeguard data. • Lead the Microsoft application stack for the End User Productivity team including Office 365, SharePoint Online, OneDrive, Endpoint Manager (Intune and Configuration Manager), Teams etc. • Coordinate with other technology teams to define and develop Microsoft strategy and deliver results in line with the approved strategy. • Oversee Microsoft related activities/tasks to implement including ongoing updates to Office 365 product suite. • Determine any major changes to Microsoft applications such as new features or underlying architectural changes that might require testing or infrastructure verification prior to implementation. • Lead ongoing activities to leverage the capabilities of Office365 applications and services while increasing adoption and awareness across the bank. • Work closely with Group Head of IT Infrastructure and the Productivity Infrastructure & Services Manager to plan, architect, and report on Microsoft cloud migration activities. • Ensure that service interruptions caused by Microsoft are investigated and communicated to Management promptly. • Ensure that Microsoft platform support resources have appropriate training and access to relevant documentation to resolve user issues. • Stay current with Microsoft updates, releases, applications, and emerging technologies, evaluating their potential impact and relevance to the Bank. • Ensure continued stability and support for the Microsoft product stack across the bank. • Administer corporate cloud mobile device management solution. • Assist in developing internal knowledge base and training materials related to Microsoft products. • Report high severity problems and any unplanned system outages to Group Head of IT Infrastructure and ensure that the incident management process is followed. • Perform root cause analysis on Infrastructure issues and prepare detailed incident reports for high severity problems or as directed by the line manager.