Technical Account Manager

ABOUT THE ROLE

Cyberhaven is looking for a Technical Account Manager to be the technical quarterback for our customers. You will own the full technical picture of each account: how Cyberhaven is architected and deployed, how it integrates with the customer's environment, how it is performing, and whether it is delivering the outcomes the customer bought it for. You will be the trusted technical advisor to Security, IT, and customer operations teams, and the connective tissue between those teams and Cyberhaven's Product, Engineering, and Customer Success organizations.

You will develop deep expertise in Cyberhaven's reimagined Agentic Data Security platform, including its inner workings, data lineage model, endpoint agents, and integrations. You will learn how our customers use it to mitigate data loss threats across their organizations. You are passionate about technology, naturally curious, and driven to exceed customer expectations. You take proactive ownership, anticipating issues before they surface, guiding customers toward best practices, and driving adoption and long-term value. When a problem needs engineering support, you own the escalation, bring a clear reproduction and technical context, and coordinate internally to full resolution.

Technical depth, a strong client focus, and experience with SaaS-based security products and endpoint agents (Windows, macOS, and Linux) are required. You will report to the Manager of Technical Account Managers.

WHAT YOU’LL DO

- Own the technical relationship - Act as the technical owner of assigned accounts, with end-to-end knowledge of each customer's architecture, deployment, configuration, policies, and integrations. - Partner with customers and our Customer Experience teams through onboarding and rollout, including agent deployment strategy, policy design, and phased adoption plans. - Build and maintain strong relationships with stakeholders across your book of business. Manage expectations and ensure stakeholder satisfaction. - Run regular check-ins and business reviews that cover technical health, adoption, risk, and goals. Raise emerging concerns before they escalate.

BE PROACTIVE

- Monitor account health, agent coverage, and usage patterns. Identify gaps, misconfigurations, and underused capabilities, and recommend optimizations. - Create and drive technical success plans that align customer objectives with Cyberhaven capabilities and deliverables. - Guide customers through upgrades, new feature rollouts, and environment changes (OS releases, MDM/GPO changes, network or infrastructure changes) to avoid disruption. - Advise customers on integrations with adjacent technologies such as SIEM, SOAR, and UEBA to extend the value of their deployment. - Stay current on industry trends and security best practices, and bring them to customers.