Agreements Executive

Agreements Executive Location: Milton Keynes – Hybrid Working Salary: Up to £24,000 per annum Hours: Monday to Friday, 35 hours per week

Keep agreements moving. Keep customers moving.

At ROI, we're helping shape the future of fleet by combining people, technology and industry expertise to solve complex challenges for some of the biggest names in automotive. As the UK's leading automotive support agency, we partner with over 70% of automotive brands, delivering customer engagement, technology, insight and marketing solutions that drive measurable results.

As we continue to grow, we're looking for an Agreements Executive to join our team supporting one of the world's leading automotive groups, Volkswagen Group.

If you're highly organised, have a strong eye for detail and enjoy delivering excellent customer service, this is an opportunity to play an important role in managing fleet customer agreements and supporting a smooth customer journey.

You'll work closely with customers, clients and internal stakeholders, ensuring agreements are processed accurately, information is kept up to date and queries are handled efficiently.

The role

As an Agreements Executive, you'll manage vital fleet customer sales agreements, ensuring all terms are processed promptly and accurately.

You'll maintain accurate records across CRM and database systems, distribute finalised agreements to key stakeholders and respond to queries via email and phone.

You'll also play an important role in representing the Volkswagen Group brands positively, building strong relationships and delivering a consistently high standard of customer service.

This is a detail-focused role where organisation, accuracy and ownership are key. You'll need to manage your workload effectively, communicate confidently and make sure every agreement and customer interaction is handled to a high standard.

What you'll be doing

• Agreement Processing: Managing fleet customer sales agreements and ensuring all terms are processed promptly and accurately. • Database Management: Maintaining accurate records in CRM systems, ensuring data is up to date and easily accessible. • Brand Representation: Representing the Volkswagen Group brands positively in all interactions. • Customer Service Excellence: Developing strong relationships both within the office and with clients, providing exceptional service and support. • Communication: Distributing finalised agreements to customers and key stakeholders, responding to queries efficiently via email and phone.