Patient Service Representative

Responsibilities

MUST BE bilingual in English/Spanish.

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greet and register patients in a friendly and service-oriented manner. • Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation. • Collect and log all co-pays and fees • Answer/transfer incoming phone calls. • Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary. • Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed. • Coordinate with the back-office staff for timely and effective care of patients • Demonstrates competency regarding the need to safeguard patient property and Patient Health Information. • Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements. • Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals. • Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers. • Demonstrates respect for patient boundaries and cultural sensitivities during all interactions. • Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting. • Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations • Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have: