Quality Support Manager

ABOUT US: Gold Care Homes is a well-established national independent Care Homes group for the elderly. Gold Care Homes was established in 1999 and has since grown to operate 47 care homes across the South of England. The group offers a range of services which includes residential, nursing, frail elderly and dementia care.

PURPOSE OF JOB:

To deliver the Quality Assurance Service in the fulfilment of the duties and responsibilities for quality assurance of GCH registered services with devolved responsibility for allocated homes.

DUTIES & RESPONSIBILITIES:

• To lead the preparation of relevant procedural and professional practice guidelines, including Self-Assessment and other relevant Quality Assurance materials. Ensure that annual Quality Assurance review plans linked to CQC Inspection Model are prepared, presented implemented, monitored and reviewed. • Take a lead role in preparation for all external scrutiny of services and follow up work resulting from external inspections by CQC, Health Watch, Social Services. • Develop and improve systematic approaches to quality assurance across all services. • Prepare advice and briefing reports for the Regulation and Care Governance Senior Manager, Regional Managers and the multi-agency Adult Protection groups. • Responsible for the preparation and content of reports, strategic plans, policy documents, improvement plans, guidelines and case studies to support the development of good practice in quality assurance and improvement matters. Undertake briefings and presentations for senior meetings, external agencies, and regional managers, including the SMT and multi-agency committees. • Plans and programmes are in place across all services, and ensure all relevant staff are registered with CQC and hold the required qualifications for registration. • Ensure Improvement Action Plans are in place and monitored following publication of the outcome of CQC inspections for GCH care services • Advise the Regulation and Care Governance Senior Manager and other relevant staff and outside agencies on quality assurance programmes, evaluations and recommended improvement actions. • Ensure that a Quality Assurance Programme Awareness Strategy is in place, and effectively built into care home managers induction and manager development initiatives and internal training and validation of managers • Set standards, policies and procedures which ensure compliance with statutory responsibilities, national legislation, delegated authority, Council policies, aims and objectives. • Lead on identifying and establishing effective management arrangements for key risks within the service, compliant with the Groups policy and framework.

KNOWLEDGE AND EXPERIENCE: