Lounge Host - British Airways Lounge, Aberdeen

To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.

• Greet customers warmly and create a welcoming atmosphere. • Assist in the preparation of food and snacks. • Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly. • Monitor and restock condiments, napkins, cutlery, and other supplies as needed. • Maintain a positive work environment by fostering teamwork and cooperation • Be aware of COSHH regulations and use appropriate protective equipment when using chemicals. • Adhering to dress code policies. Demonstrate excellence • Adhere to food safety and hygiene regulations to maintain a safe environment. • Follow proper hand hygiene procedures and maintain personal cleanliness. • Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment. • Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting. • Excellent communication and interpersonal skills. • Strong attention to detail and ability to multitask in a fast-paced environment. • Friendly and approachable demeaner, with a genuine desire to provide exceptional customer service. • Ability to work well under pressure and handle customer complaints effectively.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.