Client Service Representative

Customer Communication

- Respond to customer inquiries regarding testing services, scope, pricing, and turnaround time. - Provide professional consultation to help clients choose appropriate testing standards and methods.

Job Location: Cat Lai Ward:

- Maintain regular communication with clients regarding test progress and report status.

Quotation & Order Handling

- Prepare and send quotations based on customer requirements and applicable testing standards. - Follow up on quotations and convert inquiries into confirmed orders. - Process service orders in the system and ensure accurate documentation.

Sample Coordination

- Coordinate with customers for sample submission, shipping, and documentation. - Check sample information and ensure proper registration in the system. - Test Assign based on the client’s requirements. - Work closely with laboratory teams to schedule testing and prioritize urgent samples.

Project Tracking

- Monitor testing progress and ensure timelines are met. - Inform customers proactively about delays, issues, or additional requirements.

Customer Relationship Management

- Build and maintain strong relationships with clients. - Handle customer complaints or service issues professionally and escalate when necessary. - Support sales teams in maintaining key accounts.

Documentation & Compliance

- Maintain accurate records of quotations, orders, test requests, reports, invoices. - Ensure all processes follow internal quality procedures and relevant standards.

Handle ad-hoc assignment as required.

• Diploma/degree holder in any discipline (though Science, Engineering, or another technical discipline will be a plus). • At least 1 year of working experience in testing, inspection, certification (TIC) industry. • welcome fresh grad. • Good command of written and spoken English and Vietnamese • Strong communication and customer service skills. • Good coordination and multitasking ability. • Attention to detail and strong organizational skills. • Proficiency in MS Office (Excel, Word, Outlook). • Self-initiated, independent and a good team player.

Please send your CV to sam.lau@qima.com