Senior Product Designer

CapTech’s Customer Experience (CX) team seeks a Sr. Product Designer with a track record of designing sophisticated digital brand experiences that are intuitive, impactful, and accessible.

As a Sr. Product Designer, you help influence user behavior and enhance brand-to-customer relationships by guiding the delivery of elegant and engaging digital products and services. You will partner with project managers, user researchers, other product designers, content strategists, and developers to bring end-to-end digital experiences to life.

Although most of your work will be hands-on and client-delivery focused, you may also mentor and coach more junior talent. Your management and leadership skills will help nurture client relationship and account growth, as well as inspire future design leaders and expand our practice.

This could be the position for you if:

• You have a proven understanding of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing. • You are a strategic thinker who can translate business goals and user needs into thoughtful design solutions. • You bring exceptional creative insight and drive, delivering projects from research through implementation in partnership with multi-discipline teams and the client. • You seek the best ideas, regardless of source, and deliver persuasive client presentations with confidence, but as a servant leader, you check your ego at the door. • You are comfortable with enterprise-scale challenges, inspiring and motivating teams of researchers and designers to produce engaging, multi-channel digital solutions. • You excel as a leader, consistently driving client growth and delivering high-quality results independently in a fast-paced environment, without the need for oversight.

Responsibilities may include:

• Leading the creation of personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes that follow interaction design and usability best practices. • Managing the project team to nurture junior creatives, develop their talents, and elevate the overall quality of the client deliverables. • Presenting design concepts and rationale to clients and internal teams in a clear and compelling manner. • Producing clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind your designs • Giving insightful and constructive feedback on the design of the experience, including interactions, information architecture, content, layout, and overall alignment with goals and brand. • Performing competitive assessments and providing innovative alternatives, as well as researching and understanding design and technology trends. • Contributing to the evolution of CX methodologies, capabilities, approaches, and toolset. Attending and leading CX meetings and trainings. Engaging in professional development and industry involvement. • Strong knowledge of user interface design best practices across various platforms, including web, OS-native, and embedded apps. Advocating the benefits of accessible experience and visual design with clients and team members. • Exploring and leveraging AI-powered design tools and workflows, staying current with emerging technologies, and experimenting with new approaches to enhance creativity, efficiency, and impact • 8+ years of professional experience, ideally in a design consultancy or digital agency • 4-year degree in design, HCI, or similar preferred • Demonstrated ability to juggle multiple projects simultaneously, while successfully delivering against scope and budget. • Experience with multiple domains of human-centered design including user and market research, product and experience strategy, information architecture, experience design, content strategy, and customer insight. • Proven written, verbal, conceptual, and visual communication skills • Proficiency in designing developer-ready visual assets and UI components in Figma is required, with preference given to candidates who demonstrate expertise in organizing files for clarity, applying consistent styles and naming conventions, and utilizing advanced features such as auto layout, component libraries, variables, and design tokens to support scalable and efficient design handoff. • Experience using AI-powered prototyping tools—such as Claude Code, Claude for Design, Lovable, UX Pilot, Figma Make, or similar—to create production-minded prototypes that support effective developer handoff. • Proficiency with Powerpoint, Illustrator, Photoshop, and InDesign is a plus. • Familiarity with user research tools (e.g., Optimal Workshop, User Testing, SurveyMonkey) is a plus. • Working knowledge of Agile product development lifecycles and practices is a plus • Familiarity with WCAG 2.2 Accessibility standards and Inclusive Design principals is a plus