Care Coordinator - Front Desk

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are central to the patient experience. They are the first voice a patient hears and the first face they see. You set the tone for the entire experience: organized, warm, and professional from the first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay organized, follow through, and take ownership makes a direct impact on patients and the clinical team.

How we support you:

• Competitive compensation • Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match • Comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette • Structured onboarding and ongoing support from clinic leadership • Clear growth pathways; our front desk team members have advanced into clinic management, operations, and leadership roles

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources • Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls • Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps • Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits • Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed • Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED • At least one year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone • Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented • Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism • Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets • No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette