Sr. Staff Product Designer, AI/ML

Team & Role:

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a varied set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/

You'll shape the design direction of a strategic AI product that shapes large data sets to accelerate and optimize an organization's AI system. As a Sr. Staff Designer on the AI/ML team, you'll operate at multiple levels: thinking strategically about where the products should go while staying hands-on with the actual design work. These products are still early and evolving, which means you're not just refining existing patterns — you're helping define what they become. Your design decisions become the foundation the team builds on.

What you get to do in this role:

• You get to lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world. • You drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives. • You provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. You will share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry • 10+ years of relevant design experience • Experience designing products or features that help users work with complex, interconnected data (e.g., analytics platforms, data visualization, or enterprise data tools) • An inspiring portfolio demonstrating exceptional and innovative product design solutions for end-to-end user journeys that satisfy user needs and business objectives • Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives • Advocate for design value and purpose across the company and externally to elevate colleagues, teams, and community of practice • Influence skills and drive to continuously improve product design processes across business units and design teams • Experience participating in the complete product development lifecycle of web and/or software applications • Experience in user experience design or industry experience (corporate, software, web or agency)