AM Server - Magnolia Houston Hotel

Overview

Provide guest service to Lounge guests during assigned shift

Responsibilities

The core Duties & Responsibilities of the Restaurant Server include:

• Set your assigned stations according to the set design for the service period to be set and ready prior to the start of the serving period. • Keep serving stations stocked and clean during the service period. This includes china glass and silver and well as food and beverage. • Greet arriving guests within designated time frame. • Bus tables as guests depart, clear, clean and set for other guest use. • Practice suggestive selling for all food and beverage orders taken. • Utilize correct timing for placing food orders, delivering food, condiments, etc. • Take care of special requests from guests. • Correctly enter order in the point of sale system, including correct billing i.e. room charge, cash or credit card. • If in doubt, ask for identification from any guest for proof of legal drinking age before serving any alcoholic beverage. • Practice TIPS procedures relating to guest alcohol consumption. • Keep menus (all types) clean and organized for the proper service period. • Complete opening and closing side duties. • Maintain cleanliness of Restaurant seating and serving areas during the service period. • Adhere to Hotel food sanitation policies and procedures when handling food and beverage. • Practice proper service recovery techniques and resolve any guest issue to the guest’s satisfaction. Ask for assistance from management if necessary. • Inform the manager or supervisor of any problems with food or beverage product. • Adhere to Food & Beverage department safety standards particularly when in the Kitchen area. • Properly handle all chemicals and cleaning agents particularly when around food. • Report any injury no matter how minor to your supervisor or manager. • Other duties as assigned which may include performing duties other than those listed in this position description in the Food & Beverage department or other department in the Hotel.

Qualifications

The Desired Qualifications of the Restaurant Server include:

• Previous food and beverage serving experience in a full service restaurant or lounge. • Experience with computerized point of sale systems, and cash handling experience. • Ability to follow Hotel food and beverage policies regarding sanitation, portion control, serving, storing, food handling and side work. • Willingness to interact with guests in a friendly welcoming manner throughout the shift. • Willingness to assist in all areas of the Food & Beverage department. • Physical ability to perform the functions of the position.