Public Safety Telecommunicator I

The City of Mesa is pleased to offer a hiring bonus for individuals hired as a Public Safety Telecommunicator I; $1,000 will be paid upon successful completion of the Public Safety Telecommunicator classroom training program, and $1,000 will be paid one year after completion of the training.

This recruitment will be used to fill vacancies in the 911 Call-Taker, Police Dispatching, and Fire Dispatching assignments.

The first review of all applications will be on Monday, October 26, 2026, and weekly thereafter.

A Public Safety Telecommunicator I is the entry-level class in the Public Safety Telecommunicator series and is responsible for receiving, evaluating, and processing all 9-1-1 calls for police, fire, and medical assistance; or receiving and dispatching calls and messages for police or fire/emergency medical services, and maintaining radio contact with mobile units. Work involves evaluating incoming calls, dispatching field units, and transmitting information and messages upon request and according to established procedures.

911 Call-Taker Assignment: Receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include: evaluating calls for proper action; initiating Police and Fire/medical response by obtaining information required for dispatching field units; accessing the priority dispatch protocol system which is used to triage emergency medical service requests and supply pre-arrival instructions; entering data into a computer as it is being received; and providing emergency first aid or Cardiopulmonary Resuscitation (CPR) instructions, if appropriate. Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel. A Public Safety Telecommunicator I in the 911 Call-Taker Assignment enters abandoned vehicle information and performs vehicle registration, Driver's License, stolen vehicle, and wanted persons checks by utilizing a criminal justice information system.

Fire Dispatching Assignment: Dispatches calls and messages for Fire and Medical emergency services and maintains radio contact with mobile units. A Public Safety Telecommunicator I in the Fire Dispatching assignment works in the Mesa Regional Dispatch Center (MRDC) which is responsible for multi-agency dispatching and a valley-wide automatic aide system. Specific duties include: making appropriate notifications and call-outs for major incidents; selecting correct format for dispatching from twelve or more categories; dispatching ground and air ambulances; and contacting other agencies, utilities, airport towers, the Public Information Officer, on-call investigators, numerous specialty teams, and rescue services such as the Red Cross depending on the type of incident.