Receivables Support Representative

Receivables Support Representative – Collections, Billing & Accounts Receivable | Remote

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-ups, resolve billing issues, and support day-to-day accounts receivable operations.

This is a hands-on, execution-focused role where you’ll help protect company cash flow by ensuring past-due accounts are followed up consistently, billing discrepancies are resolved quickly, and customer records remain accurate.

You’ll work closely with customers, billing teams, operations, and leadership to keep receivables organized and payments moving.

If you’re persistent, detail-oriented, organized, and confident communicating with customers about payments , this role is a strong fit.

What You’ll Own

Collections & Accounts Receivable

• Conduct daily collections follow-ups through phone and email • Follow up on past-due invoices until payment or a payment commitment is secured • Track outstanding balances and payment commitments • Help reduce aging balances and delinquency • Identify opportunities to enroll eligible customers in auto-pay • Maintain consistent follow-up without letting accounts fall through the cracks

Billing Resolution

Investigate and resolve issues involving:

• Invoice discrepancies • Incorrect charges • Account setup errors • Service and billing mismatches • Payment application issues

You’ll identify the root cause, coordinate with internal teams, and ensure issues are fully resolved rather than temporarily addressed.

Receivables Case Management

Manage billing and receivables cases within Salesforce or similar CRM systems .

You’ll:

• Open and track cases • Document the issue clearly • Record investigation notes and actions taken • Track cases through resolution • Document final outcomes • Confirm customer understanding before closing cases

Customer Communication & Follow-Up