Collections Assistant
About this role
General Purpose
The Collections Assistant works with borrowers to collect debts owed to Alpine Bank in a variety of streams.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regular and Reliable on-site attendance is required as an essential function of this position. • Responsible for, but not limited to, collecting on Consumer Loans, Credit Cards, Ready Reserve Lines of Credit, and Demand Deposit Accounts (DDAs). • Processes garnishments and levies, summons and subpoenas, domestic collections and maintains the Overdraft Privilege product. • Serves as point of contact for customers, making and answering phone calls, preparing and mailing out letters, inputting notes and messages on accounts and researching credit disputes for Consumer Loans, Credit Cards, Ready Reserve Lines of Credit and DDAs. • Processes legal notices by researching and gathering requested documents then answers accordingly. • Verifies information and sends requested funds either by check or wire transfer for Domestic collections. • Maintains the Overdraft Privilege product which involves understanding and complying with Regulation E, ensuring all accounts have the correct code, and completing maintenance. • Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
• Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships. • Strong detail orientation and multi-tasking skills. • Clear verbal and written communication skills. • Ability to be a self-starter, work well under pressure, and meet deadlines. • Working knowledge of Word, Excel, and Silverlake is helpful.
Education or Formal Training:
• High School Diploma or General Education Diploma (GED) equivalent required. • Possession of, or ability to obtain a valid Colorado Driver's License is required.
Experience:
• Experience in collections and/or bookkeeping is preferred. • Bi-lingual candidates are encouraged to apply. • An equivalent combination of education and experience may be substituted on a year to year basis.
Working Conditions