Customer Service Lead NC, CA Job 422.26

$20.00 - $24.02 per hour

GENERAL PURPOSE OF JOB:

The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. Responsibilities as a Customer Service Lead include modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with our painting professionals. The Customer Service Lead, in absence of the Store Manager and Assistant Store Manager, takes full responsibility for all store operations.

Customer Service Leads interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Customer Service Lead is responsible for upholding Dunn-Edwards store vision of fast and reliable service. The Customer Service Lead continuously learns about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs • Ensure delivery of product as needed meets both Dunn-Edwards' and customers' quality and service expectations • Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand • Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale • Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times • Utilize basic computer skills for various functions including opening and closing store procedures • Clean and maintain all areas of store and equipment as assigned • Assist with maintaining proper merchandise inventory levels • Must have the ability to communicate clearly both written and verbal • The ability to stock and merchandise products according to planogram • Meet expectations of core competencies related to the position:

Accountability, Attention to Detail, Customer Focus, Decision Making, People Development

• Must be capable of performing specifically assigned job duties at, or below, current classification including tinting paint • Additional duties as assigned • Must be able to legally drive company vehicle