Reservations and Sales Manager

Reservations and Sales Manager | Bedruthan & Scarlet | £34,000 per annum plus tips | 40 hours | 5-day week

This is a fixed-term maternity cover opportunity. Exact start and end dates will be discussed as part of the recruitment process.

Create extraordinary first impressions.

Bedruthan and Scarlet are looking for a confident, commercially minded Reservations Manager to lead our Reservations team and help create exceptional guest experiences from the very first conversation.

This is an exciting opportunity to lead reservations across two of Cornwall's most iconic clifftop hotels, overseeing accommodation, spa and experience bookings while driving sales performance, team development and service excellence.

You'll work closely with Revenue, Marketing and operational teams to maximise opportunities, improve processes and ensure every guest journey starts brilliantly.

What we're looking for

You'll be a supportive and motivated leader who enjoys developing people and helping teams succeed.

You'll bring strong commercial awareness, a passion for guest experience and the confidence to make decisions that positively impact both service and revenue.

Above all, you'll care about people, performance and creating a positive culture where your team can thrive.

What you'll do

· Lead, coach and develop a high-performing Reservations team.

· Create a positive, collaborative and commercially focused team culture.

· Oversee reservations, availability and booking systems across both hotels.

· Ensure accuracy of guest information and reservations data.

· Drive sales through effective enquiry handling, upselling and cross-selling.

· Monitor performance, identify trends and maximise revenue opportunities.

· Work closely with Revenue and Marketing teams to support commercial objectives.

· Resolve guest, booking and system issues with confidence and professionalism.

· Continuously improve processes and ways of working.