E11EVEN - Managing Director

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location : Location Description

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

The Managing Director is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

The ideal candidate for E11EVEN Club Hotel & Residences must possess :

• A proven track record of visionary, high-impact leadership in luxury lifestyle hospitality. • Successful pre-opening and new-build experience. • Strong expertise across F&B, entertainment, nightlife, and elevated guest experiences. • Exceptional ownership and stakeholder relationship skills. • Strong financial and operational acumen, with proven ability to drive performance, profitability, and operational excellence. • A proven ability to build and lead high-performing teams • Entrepreneurial, creative, and adaptable leadership • Deep understanding of the Miami luxury hospitality and lifestyle market.

Responsibilities

• Tour the operating departments daily, making adjustments as needed via department heads. • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. • Meet all financial review dates and corporate directed programs in a timely fashion. • Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. • Develop managers for future advancement through competency training and corporate sponsored training programs. • In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls. • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. • Participate in required M.O.D. coverage as scheduled. • Maintain direct contact with and monitor the development of management trainees. • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. • Oversee and assist in the Highgate Hotel budget process as required. • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. • Ensure complete processing of invoices daily by using the A/P process. • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. • Perform any other duties as requested by the Vice President or Regional Director of Operations. • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. • Be in the public areas during peak times, greeting guests and offering assistance as needed. • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. • Complete required corporate training modules, and become certified to train those as required. • Ensure that all scheduled meetings take place on the property.