Front Office Coordinator

Overview

Make a Difference. Grow in Your Career. Thrive with Us.

About the Role

At Mindpath Health , we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive.

The Front Office Coordinator is a vital member of the Front Office team, supporting clinicians, patients, and our College Health Program . This role is ideal for someone passionate about serving university students, faculty, and staff in an outpatient setting. The Front Office Coordinator delivers consistently friendly, high-quality customer service across all patient interactions, both in person and over the phone, helping to foster a welcoming, safe, and patient-centered environment. This position manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.

This role is full-time (40 hours/week, Monday–Friday) onsite in our La Jolla office.

Responsibilities

What You’ll Do

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone • Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner • Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms • Collect, verify, and update patient demographic and insurance information • Assist patients with understanding Mindpath Health policies, procedures, and services • Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction • Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning) • Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement • Identify patient satisfaction concerns and contribute recommendations for resolution • Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

Qualifications

What You’ll Bring