Senior Project Specialist

Job Req Number: 125266 Time Type: Full Time

• To lead a team of warehouse and administration personnel to ensure that services provided meet customer’s requirements and objectives. • To lead program to achieve company policy & objectives and program objectives • Responsible for the operating cost and ensure profitability of the program. • Process mapping with customer for new or changed business requirements. • To provide performance and management reports to customers. • Meet program Key Performance Indicators, examples order turnaround time, dock to stock, stock accuracy and to provide KPI to management. • Identify and schedule training for warehouse and administration personnel. • Ensure staff adhered strictly to operational and safety procedures. • Ensure Quality Policy and Objectives are understood, implemented and complied by staff. • Ensure staff compliance to established processes • Operate in a cost-effective manner whilst meeting all customer’s expectations • Identify areas for productivity gain and continuous improvement • Handle customer complaint and implement corrective action • Supplier/contractor performance review

Specific Accountabilities

• Recruitment of staff. • Take disciplinary action on staff when required. • Approve staff leave application. • Approve changes in process • Adjustment transaction • Initiate system improvement/enhancement • Staff overtime approval

Skill Required

• Hands-on experience and knowledge in warehouse management system, warehouse operations and order processing. • Proficient with Microsoft Office. • Microsoft – Word, & Excel, Inventory Control & Warehouse Management, 7 QC tools & PDCA, Customer Service Skills. • Possess leadership quality, team player, meticulous, dedicated • Good interpersonal and communication skills; Able to perform effectively in a high-pressure environment

Requirements

• Diploma in Logistics, Business Administration, Supply Chain Management, or related field (preferred). • At least 3 year of experience in customer service, with a strong background in logistics or supply chain operations. • Excellent communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams. • Strong problem-solving abilities and experience handling escalated customer issues. • Leadership experience, with the ability to mentor and guide junior team members. • High level of attention to detail and organizational skills. • Proficiency in logistics management systems, and Microsoft Office Suite. • Ability to work in a fast-paced environment, handle multiple tasks, and meet tight deadlines. • Knowledge of logistics operations, inventory management, and supply chain processes is essential.