Servicenow Genai Engineer

Amstelveen Senior 40 uur per week Startdatum op 1 oktober Interim opdracht 17 Uur geleden Kyndryl ServiceNow GenAI Engineer We are looking for a hands-on ServiceNow GenAI Engineer who combines strong ServiceNow development skills with experience in Employee Center, self-service and conversational AI. You will help evolve the ServiceNow employee experience towards an AI-first, conversational platform , translating business needs into secure, scalable and user-friendly solutions. Key Responsibilities - Design, develop, configure, test, deploy and maintain ServiceNow solutions . - Develop and enhance Employee Portal / Employee Center , including catalog, knowledge, search and self-service. - Design conversational experiences that enable employees to find knowledge, request services and receive contextual support. - Apply prompt engineering for LLM solutions, including grounding, evaluation, guardrails and continuous improvement. - Develop ServiceNow solutions using JavaScript , including Client Scripts, Business Rules, Script Includes and UI Actions. - Configure workflows, Flow Designer, notifications, policies and REST integrations . - Work closely with Product Owners, UX/UI, architects, security and business stakeholders. - Identify opportunities to improve self-service, automate processes and reduce ticket volumes. - Ensure structured testing, documentation, platform stability, security and maintainability. - Contribute to Agile/DevOps ways of working and share knowledge within the team. Requirements - 3+ years of hands-on ServiceNow development experience. - Strong experience with ServiceNow Portal and/or Employee Center . - Strong JavaScript skills within ServiceNow. - Practical experience with prompt engineering and LLM implementations . - Experience with self-service and digital employee experiences. - Knowledge of Service Management and at least one ServiceNow domain, such as ITSM, ITOM, ITAM, SPM, SecOps or GR...