Growth Lead - Hospice

Rendever is looking for a motivated Hospice Growth Lead to join our team and collaborate with our growing roster of hospice partners. A successful candidate will manage a number of critical responsibilities within the enterprise team and be well-positioned to drive growth in key business categories. The Hospice Growth Lead is responsible for cultivating and expanding relationships with larger operator groups, managing these partnerships with a focus on the broader brand (“logos”), as well as individual community locations. This person will build and sustain long-term relationships, aiming to maximize client retention and satisfaction while actively identifying growth opportunities that drive revenue. This role requires a strategic perspective to recognize each operator group as a gateway for business expansion, targeting upsell, cross-sell, and partnership growth at the organizational level. Responsibilities include project management, strategic planning, sales support, and tailored engagement strategies, positioning each account as a valued, long-term partnership that can evolve in alignment with Rendever’s growth objectives.

Key Responsibilities

• Account Expansion Strategy: Identify expansion opportunities across assigned operator groups (~50 per pod). • Discovery & Proposal Creation: Engage decision-makers, run needs analysis, and prepare proposals for multi-site deployments. • Deal Execution: Negotiate contracts, secure signatures, and coordinate with the Customer Success Manager for onboarding. • Pipeline Management: Maintain accurate forecasts and ensure 5× coverage of the quarterly expansion quota.

Customer Retention and Satisfaction

• Develop and implement strategies to enhance satisfaction and loyalty across operator brands, analyzing group-level needs to provide tailored, data-driven solutions. • Collaborate with the Rendever sales team to streamline onboarding, ensuring consistent engagement across multiple communities within operator groups. • Design and execute effective customer retention tactics focused on maintaining and expanding brand-level partnerships. • Identify challenges at both the community and operator levels, positioning Rendever as the ideal system-wide solution. • Build and nurture long-term relationships with operator brands, focusing on opportunities for logo-based growth. • Leverage feedback and performance metrics to enhance usage and satisfaction at the brand level. • Oversee operator group initiatives and growth projects, maintaining focus on strategic account expansion. • Tailor system usage strategies based on aggregated client feedback and key market insights at the brand level. • Regularly assess operator needs, using data insights to provide effective, group-based solutions. • Ensure a high percentage (>70%) of portfolio partners within each operator group are using Rendever systems at least twice per month. • Maintain a net revenue retention rate of no less than 100% across managed operator groups.