ITS Application Analyst I / IS Clinical Care Systems

Work where every moment matters. Every day, approximately 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.

With the creation of our new umbrella organization, we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs, and other common practices across the system. Position Summary: The Ambulatory Application Analyst works under the direction of the application’s team lead to design, build, & test clinical systems. They support workflow analysis, design and build sessions with subject matter experts (physicians, nursing, and other ancillary services personnel). They complete in-depth and precise investigation and documentation of operational specifications and application functionality to deliver expected outcomes. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users learn and adopt usage of the application. This position is part of an on-call rotation.

Position Responsibilities:

• Facilitates the design, development, system configuration, implementation, and support of information systems for the organization. • Understands the operational issues within their application area well enough to represent their user’s needs. • Planning, development, training, implementation, and evaluation of application functionality. • Troubleshoot, research, and solve technically challenging problems and customer issues. • Provides on-call support to customers. • May support multi-specialty services lines and Epic Applications including Oncology/Beacon or Transplant/Phoenix. • Working with the team and key customers to ensure appropriate development, training, and implementation of application functionality. • Collaborates and consults with application director, project manager, Informatics, and other team leaders to coordinate activities. • Analyzes workflow and translates into application configurations to ensure consistent system design. • Participate actively in weekly team meetings to discuss team and project related activities, issues, change, communications, and updates. • Coordinates vendor support for functional and technical support of assigned areas as needed. • Assists in the development and documentation of internal policies and procedures that will be used in conjunction with the application. • Builds effective relationships and communication with clinical and business partners through all the phases of the projects to support completing project's goals • Contributes in the preparation and execution of testing scripts and materials and performs unit, system, and integrated testing tasks. • Documents and maintains all required system design and build documents and configure system accordingly. • Performs other tasks and duties as assigned.