Technical Lead
About this role
Take the next step in your career with us.
Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.
We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.
Our people are our most important asset, and we are very proud of the quality of our team members.
Job Summary:
The Technical Lead, Insurance Operations will serve as a Subject Matter Expert responsible for establishing centralized form repositories, documenting workflows, and providing product leadership and guidance to support Production Underwriters. This role focuses on reviewing daily team procedures to increase productivity and efficiency while collaborating with cross-functional teams to define common enterprise processes and contribute to Allied World's Target Operating Model Initiative.
Job Duties and Responsibilities:
Product Leadership & Documentation
• Gain deep understanding of Product Set including form set by related regulatory and compliance requirements • Establish centralized repository of forms for team members • Document workflows, create and maintain process maps and training materials
Technical Expertise & Process Improvement
• Serve as Subject Matter Expert for system testing and projects related to the line of business • Review daily team procedures for opportunities to increase productivity and efficiency metrics • Provide training sessions, process documentation and workflow updates
Cross-Functional Collaboration
• Participate in Technical Lead Work stream Project to define common processes and procedures for the enterprise • Initiate cross training opportunities between teams • Work collaboratively with Insurance and Business Operations team members • Contribute to the Allied World Target Operating Model Initiative
Professional Development & Support
• Participate in Allied World Learning and Development Opportunities (online, in-person, and group training sessions) • Engage in AW Connect Conversations with meaningful, measurable and personal goals • Perform Account Coordinator duties as necessary