We define fintech partnerships. The Bancorp does more than enable payments innovation. We work side by side with clients, combining deep expertise with a technology-forward approach to deliver creative, practical solutions. We don't settle for what's possible today. We look ahead to what's next, helping clients grow and innovate with confidence.
The Risk and Controls Specialist role is responsible for supporting first-line operational risk, governance, and business transformation activities for Fintech Solutions. The role combines risk analysis and control governance with project coordination, process improvement, and responsible use of automation and artificial intelligence (AI) to help the business manage risk while improving how work is performed.
This position works across Business Risk and Controls, Product, Operations, Client Services, Enterprise Risk Management, Compliance, Internal Audit, Control Testing, Technology, Data, and Automation teams. The role translates risk and business needs into clear requirements, well-controlled processes, and sustainable solutions, with accountability for business decisions and technical development remaining with the appropriate owners.
Key Responsibilities
1. Risk and Control Governance
• Maintains accurate process, risk, and control inventories for assigned Fintech Solutions areas and coordinates required change requests and supporting documentation.
• Supports annual and trigger-based risk and control self-assessments, risk assessments for new products and significant changes, and evaluation of control design and effectiveness.
• Assists business and control owners in identifying practical control enhancements that address risk while supporting efficient and scalable operations.
• Maintains action, decision, and escalation tracking to support timely completion of risk and governance commitments.
2. Issue, Audit, and Regulatory Support
• Coordinates development and review of management responses, remediation plans, extension requests, and risk acceptance requests while preserving accountability with the applicable business owner.
• Monitors issue milestones, aging, dependencies, and evidence requirements and escalates emerging delays or barriers before commitments become past due.
• Coordinates evidence collection and responses for internal audits, regulatory examinations, control testing, and other assurance activities involving assigned business areas.
• Participates in walkthroughs and testing discussions and provides accurate process, control, and risk context.
3. Risk Monitoring, Analysis, and Reporting
• Monitors and analyzes key risk indicators, operational loss events, business incidents, emerging risks, issue trends, and other relevant risk information.
• Prepares concise, decision-ready materials for the Fintech Solutions Risk Committee, working groups, and senior leadership, including trend, root-cause, and impact commentary.
• Connects risk metrics, issues, control performance, and business changes to identify recurring themes and opportunities for broader risk reduction.
4. Process Improvement and Project Delivery
• Documents current-state processes and supports development of future-state process maps, workflows, RACI (responsible, accountable, consulted, and informed) matrices, operating models, and ownership structures.
• Gathers and translates business, risk, control, data, reporting, and technology needs into clear requirements, user stories, acceptance criteria, and implementation tasks.
• Supports project charters, milestone plans, decision logs, status reporting, stakeholder working sessions, and follow-up for Business Risk and Controls-supported initiatives.
• Identifies process, control, data, system, handoff, and ownership gaps and recommends opportunities to simplify, standardize, eliminate, or automate work.
5. AI, Automation, and Workflow Enablement
• Supports the inventory and governance of Fintech Solutions AI-enabled solutions, custom GPTs, prompts, automations, and related technology-enabled workflows.
• Develops prompt concepts, workflow designs, and low-code solution requirements that improve efficiency while aligning with approved risk, privacy, information-security, and AI governance expectations.
• Coordinates required governance reviews, feasibility assessments, approvals, ownership, access, documentation, continuity, and support requirements for AI and automation use cases.
• Partners with Technology, Automation, Data, and system owners on technical development and configuration.
• Performs approved business-side configuration or administration.
6. Testing, Implementation, and Change Management
• Develops or supports test plans to confirm that processes and solutions meet documented requirements and control expectations.
• Assesses implementation readiness, including procedures, training, communications, support models, access, data quality, control evidence, and business ownership.
• Leads the development of job aids, training materials, and stakeholder communications and coordinates transition of completed solutions into business-as-usual ownership.
• Supports post-implementation reviews and measurement of time savings, risk reduction, quality improvement, adoption, or other expected benefits.
7. Governance Documentation and Business Partnership
• Drafts, reviews, and maintains business standards, procedures, process documentation, risk statements, control descriptions, and related governance materials in partnership with subject matter experts and document owners.
• Coordinates publication and lifecycle management of approved governance documents and helps ensure business changes are reflected in procedures, controls, systems, training, and ownership.
• Builds effective relationships with business and risk partners and provides practical guidance on risk, controls, governance, projects, and responsible use of technology.
• Performs other duties as assigned.
Qualification Requirements
• Bachelor's degree in business, finance, risk management, information systems, operations, project management, or a related field, or an equivalent combination of training and experience preferred.
• Minimum of 3 years of experience in operational risk, internal controls, audit, compliance, governance, business analysis, project coordination, process improvement, banking operations, fintech, payments, or a related regulated environment.
• Experience with risk and control inventories, issue management, risk assessments, governance documentation, process mapping, requirements gathering, or cross-functional project delivery.
• Ability to analyze quantitative and qualitative information, identify themes and root causes, and translate complex business needs into clear and practical recommendations.
• Strong analytical, organizational, written, verbal, and interpersonal communication skills with the ability to manage multiple priorities and follow-up activities.
• Proficiency in Microsoft Office applications.
• Experience with Archer or another governance, risk, and compliance (GRC) platform and tools such as Quickbase, Power Automate, SharePoint, Microsoft Teams, Monday.com, Visio, or Power BI preferred.
• Familiarity with generative AI, custom GPTs, prompt design, automation risks, or responsible use of AI in a regulated environment preferred.
• Experience in banking, fintech, payments, financial services, or another regulated industry preferred.Professional certification such as CRCM, CERP, CRISC, CISA, CIA, CAPM, CBAP, Lean
What Success Looks Like
• Risk, control, issue, and governance records are accurate, current, and supported by clear documentation.
• Projects and process-improvement efforts have clear scope, ownership, requirements, decisions, milestones, and follow-up.
• Potentially past-due commitments, control gaps, and implementation risks are identified early and escalated with practical options for resolution.
• AI and automation use cases are appropriately governed, documented, tested, and transitioned to sustainable business ownership.
• Risk Committee and leadership materials provide concise insights and recommendations rather than status-only reporting.
• Business partners view the role as a reliable resource who strengthens both risk management and operational execution.
Why This Role Matters
This role connects risk management with practical business improvement. By applying risk and control discipline to projects, process design, and responsible technology enablement, the Risk and Controls Specialist helps Fintech Solutions reduce risk, improve efficiency, and implement change in a controlled and sustainable manner.
Additional Information
This job will be open and accepting applications for a minimum of five days from the date it was posted.
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/
Company Culture & Background Screening
Company Culture at The Bancorp Bank : https://www.thebancorp.com/company/company-culture/
The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
