Restaurant Shift Leader

Earn $22 to $23 plus tips! - Based on skills and qualifications!

• You gotta have it HOT...hot peppers, hot sandwiches, hot pay! • Do you hunger for more?

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us.

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop.? Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.

We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food.? Put those awesome ingredients together, and there's no telling what we'll cook up next!

Sound Sandwich offers comprehensive medical, dental, and vision benefits along with group life insurance for our eligible salaried and hourly employees.

Job Title: Shift Leader

Department/Function: Operations

Location: Field, in Shop

Report to: General Manager/Assistant Manager

Details: Nonexempt

Travel Requirements: Rarely

GENERAL DESCRIPTION

Leads and behaves according to Potbelly Values. Leads a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to:

FOCUS

People

• Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training. • Know and support appropriate personnel policies, labor laws and safety procedures. • Ensure all security procedures are executed (safe procedures, open/close procedures etc.) • Transitions into opening/closing duties.

Customers

• Make customers really happy. • Resolve customer complaints/issues. • Empowers Associates to make sure all customers leave happy. • Execute and support all food safety requirements and practices.