Veeva Vault System Senior Specialist

Our Work Matters At Kindeva we make products that save lives, ensuring better health and well-being for patients around the world.

The Impact You Will Make The Veeva Vault System Senior Specialist is responsible for administering and driving the Global Veeva administration related to Documents, Training and Quality Management System modules. This role ensures the system operates efficiently, securely and in compliance with regulatory requirements and internal policies while fostering a culture of quality, risk management, and continuous improvement.

Responsibilities: System Administration & Configuration

Support routine Veeva Vault administration activities, including user account maintenance, role assignments, group membership updates, and access request processing in accordance with approved procedures. Assist with configuration updates for document types, metadata, workflows, lifecycle states, templates, controlled vocabularies, user roles, and permissions under the direction of senior administrators or system owners. Provide first-line user support for Veeva Vault Quality applications by triaging issues, answering basic system questions, documenting incidents, and escalating complex items as appropriate. Support document lifecycle activities such as controlled document routing, workflow troubleshooting, version control, issuance support, archival assistance, and metadata/data quality checks. Create or update work instructions, quick reference guides, training materials, job aids, and support communications for end users. Assist with reports, dashboards, metrics, and data extracts to support business monitoring, compliance reviews, and operational decision-making. Participate in change control activities by documenting requirements, supporting testing, coordinating approvals and ensuring updates are implemented in a controlled manner. Collaborate with Quality, IT, Validation, Training, Document Control, and business SMEs to support continuous improvement of Veeva Vault processes and user experience

Business Process Support

Collaborate with cross-functional teams to understand requirements and translate them into system solutions. Support quality processes such as Change Control, CAPA, Deviations, Complaints, and Document Management. Ensure alignment with GMP and other regulatory requirements.

Global Governance & Standards

Establish and maintain global Templates for SOPs, Forms, Documentation Management, and all Quality System Modules. Lead or participate in cross-functional governance forums, quality councils, and harmonization initiatives.

System Maintenance & Upgrades